Frequently asked questions
- 01
We usually try to squeeze in as many products as possible, trying to keep the weight below 2kg-3kg. This translates to 15~20 items per box which can vary from sample size products up to full size products and we try to mix them up so that you can savor more!
- 02
Kouti is a subscription box business, meaning that we send you a variety of items in each box. However, we will be more than happy to get a feedback from you and custom tailor your next shippings! :) We are also working on having a premium option for active loyal users where they will be able to pick some favorites.
- 03
For now we only offer shippings every month since it's a subscription box model, BUT(!) we are working on members only premium options for the future. However, if you are eager to get your more often you can have multiple subscriptions. And ofcourse we will be launching every now and then theme or seasonal boxes which will be an additional option.
- 04
You can cancel your wix subscription any time from your Members Area. However, it is our policy to send you all the shippings you have paid for until your subscription is due. So there is no reimbursing there :(
- 05
For any trouble with your shipping please do as follows: 1) Contact us immediately describing your issue. We will track your kouti parcel down and find a solution asap.
2) We strongly recommend that you take a picture of the box when it arrives so that we can estimate the condition of it. Taking a video footage when opening it is also another strong reccomendation! 3) We will try to replace your damaged goods or box the moment we confirm the issue.
- 06
At the moment we are trying to keep it low and eco :) But it is in our near future plans to design and ship fancier boxes for your eyes (and marketing reasons) only :)
- 07
Unfortunately a mix box is not available at the moment. However, we always make sure to give a little something from both worlds in your kouti. Also, some items fall into both categories making it hard for us to decide in which box to put them in, so we include them in both boxes. You 're welcome! :)